Fishbecks, we are committed to protecting your privacy online. Our pledge is to safeguard any information we collect associated with your name, and will make every reasonable effort to use this information only as you request. Our site is not set up to track, collect or distribute personal information about you unless you complete and submit a form. We cannot, for instance, determine your email address by examining electronic records. We use the electronic records to compile statistics about how collectively our visitors interact with our Website. These statistics contain no personal information and are only used by Fishbecks technical support staff. If you have any questions or concerns, please email us at firstname.lastname@example.org or call us at (626) 796-9255 or Fax (626) 796-2597
Fishbecks is committed to satisfied customers and realizes returns are sometimes necessary. We require immediate notification for return of items. We try our best to avoid restocking fees, however, if your return results in a full refund, a 20% restocking fee may be implemented for in stock orders. A 50% restocking fee will be implemented for special orders. No returns on items marked “ AS IS “ or “ FINAL “. Under no circumstances will shipping and freight costs be refunded to the customer. The return freight expense is the responsibility of the customer. Also retained your receipt for Warranty and Refund. Fishbecks will assist you with the return freight paperwork, which will assure you our volume discounts with the freight carriers. Please email or call if you have questions about our return policy.